Refund and Returns Policy

Last Updated: September 1, 2026

At TRAZO, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange in accordance with the terms below.

Returns & Exchanges

You may request a return or exchange if the product is eligible under our policy. Items must be returned in their original condition, unworn, unused, unwashed, and with all original tags and packaging intact.

Eligibility

To be eligible for a return or exchange:

• The item must be unused and in its original condition.
• Original tags and packaging must be attached.
• The item must not show signs of wear, washing, damage, or alteration.
• Proof of purchase or order details may be required.

Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene and product-safety considerations. Sale, clearance, customized, or specially marked items may also be excluded unless they arrive damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Share your order details and clear photographs of the item so our team can review the issue and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or refund procedure. Processing times may vary depending on the payment provider.

Exchanges

If you would like to exchange an eligible item for another size or product, please contact our support team. Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.

How to Request a Return

To request a return or exchange, please contact TRAZO customer support with:

• Order number
• Product name
• Reason for return or exchange
• Relevant photographs, where applicable

Our team will guide you through the next steps.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact the TRAZO support team. We’ll be happy to assist you.